More contact possibilities for the customer

A new Contact Center ENEA Centrum has been launched on 26 April 2013 – a modern communication channel with Clients has been created within Change of the Client Service Model of ENEA Capital Group.  Call Center Offices, Back Office, Settlement and Vindication Offices responsible for Client service in the area of Poznań, Zielona Góra and Gorzów Wielkopolski are located in the Contact Center seat at Dziadoszańska str., in Poznań.

From May, ENEA S.A. Clients may use the services of Contact Center, which is open from Monday to Friday: 7:00-18:00. Office receives more than a thousand calls a day. Average waiting time for the connection with the consultant is 14 seconds. Effectiveness in receiving incoming calls is 96%, out of which 92% of calls are answered within the first 20 seconds.