ENEA Capital Group
CSR Report 2012
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Stakeholders' Map
Clients
Communication channels
Direct contacts
Direct contact with the Client Service Office
Customer Hotline
Customer satisfaction research
Meetings and events organized for key business Customers
Media & online
Special website tabs at www.enea.pl dedicated to different Customers, such as "Energy for Home," "Energy for Business"
Customer Forum at www.enea.pl, chats, blogs
Channel ENERGA NEWS at www.elko.com.pl
Customers environmental education through actions such as "In contact with nature," and dedicated educational and social portal www.wkontakcieznatura.pl
Reports & publications
Annual report
CSR Report
Local communities, public opinion
Communication channels
Direct contacts
Direct meetings and cooperation with representatives of the local communities
Participation of ENEA Capital Group and ENEA S.A. employees in activities for the sake of local communities within Employee Volunteer Program
Lectures and participation in industry events and events dedicated to corporate social responsibility
Media & online
Communication with local and national media
www.enea.pl website, including extensive website tab dedicated to corporate social responsibility, ENEA S.A. strategic goals in that respect and their implementation
Profile on Facebook dedicated to environmental education
Reports & publications
Community engagement report
CSR Report
Natural environment
Communication channels
Reports & publications
We communicate our impact on environment through statements and reports sent to government entities dedicated to environment protection and through the CSR Report.
Employees
Communication channels
Direct contacts
Employee satisfaction research
Meetings, trainings, team building
Cooperation with trade members
TOP 300 meetings and newsletters
Employee volunteer program
Media & online
Intranet
Newsletters
Broadcasting system
Reports & publications
Broadcasting system
CSR report
Community engagement report
Local authorities
Communication channels
Direct contacts
Direct meetings, participation in local events
Representatives of ENEA S.A. take an active part in the working group appointed by the governor of Wielkopolska. Its goal is to identify the essential social needs and planning measures for their implementation
Conferences
Media & online
Channel ENERGY NEWS www.elko.com.pl
Website
Reports & publications
Community engagement report
CSR Report
Investors
Communication channels
Direct contacts
Investor Relations Office
Face-to-face meetings with investors
Meetings, such as road shows, participation in conferences, events and lectures
Media & online
Applications for investor relations, available on appliances iPhone / iPad and Android smartphones
Website
Reports & publications
Current and quarterly reports
Annual report
CSR report
Non-governmental organizations, beneficiaries, social partners, scientific institutions
Communication channels
Direct contacts
Direct contact
Dialog during the implementation of shared projects
Media & online
Website
Application form for beneficiaries
Reports & publications
Community engagement report
CSR Report
Contractors and suppliers
Communication channels
Direct contacts
Direct communication with dedicated people from individual companies of the Capital Group appointed for cooperation
Competitions and tenders
Industry meetings, trade fairs
Media & online
Website
Reports & publications
Annual report
CSR Report
Industry organizations
Communication channels
Direct contacts
Meeting
Trade fairs
Membership in organizations
Participation in working groups, authorities, industry organizations
Reports & publications
Annual report
CSR report
Media
Communication channels
Direct contacts
Meetings with media representatives
Media & online
Press office and communication
Contact by the dedicated e-mail
Website
Reports & publications
Community engagement report
CSR Report
Public administration
Communication channels
Direct contacts Direct meetings
Conferences
Reports & publications
Reports
Annual report
CSR Report